Refund policy

Returns

Holiday Return or Exchange Policy:  Returns or Exchanges for items sold from November 1st through December 31st must be initiated by January 31st. 

Standard Return or Exchange Policy:  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Several types of goods are exempt from being returned. For example, perishable goods or used products.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days depending on your financial institution or credit card.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@lonestardrygoods.com and send your item to: 173 Walnut Street Abilene Texas US 79601.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a digital gift card for the value of your return.

Shipping
To return your product, you should mail your product to: 173 Walnut Street Abilene Texas US 79601

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.